{"id":2950,"date":"2018-10-16T03:36:28","date_gmt":"2018-10-16T03:36:28","guid":{"rendered":"https:\/\/www.triadtelecom.com\/?page_id=2950"},"modified":"2019-02-02T06:37:14","modified_gmt":"2019-02-02T06:37:14","slug":"call-recording","status":"publish","type":"page","link":"https:\/\/www.triadtelecom.com\/call-recording\/","title":{"rendered":"Call Recording"},"content":{"rendered":"<p>[vc_row el_id=&#8221;mainsection&#8221;][vc_column][vc_custom_heading text=&#8221;Harness The Power Of Cloud-Ready Call Recording&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_custom_heading text=&#8221;Call Recording Solution for Call Quality Management &amp; Compliance&#8221; font_container=&#8221;tag:h3|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]If your company makes and takes calls from customers, suppliers or partners, or if you have a call center, then call recording is a must. Most importantly, it can help you comply with regulatory requirements, but it\u2019s also useful for training, ensuring quality and, if needed, resolving disputes.[\/vc_column_text][vc_custom_heading text=&#8221;CALL RECORDING BENEFITS&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<ul>\n<li>Enhance the productivity of your employees<\/li>\n<li>Improve the efficiency of your communications<\/li>\n<li>Boost the effectiveness of your sales processes<\/li>\n<li>Increase your marketing and business intelligence<\/li>\n<li>Resolve disputes quickly with proof of the conversation<\/li>\n<li>Comply with legal and regulatory requirements<\/li>\n<li>Minimize liability by identifying and correcting problem areas or agents<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;2993&#8243; img_size=&#8221;medium&#8221;][\/vc_column_inner][\/vc_row_inner][vc_custom_heading text=&#8221;Tap Cloud\u2019s Advantages for Your Business&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Uniquely, our call recording solution is cloud-based and delivered \u201cas a service,\u201d so you get\u00a0enterprise-grade platform that\u2019s highly reliable, scalable, secure and available immediately on a subscription basis.<\/p>\n<ul>\n<li><strong>No Equipment to Buy<\/strong> &#8211; Leverage our enterprise-class call recording platform, located in our\u00a0secure data center, with no need to add any hardware on site.<\/li>\n<li><strong>Pay as You Go<\/strong> &#8211; There\u2019s no upfront capital investment required, you pay for the call recording services you need as a monthly subscription.<\/li>\n<li><strong>Scale Easily<\/strong> &#8211; Our cloud-based system can quickly and easily scale to thousands of users across distributed locations.<\/li>\n<li><strong>Offload Management<\/strong> &#8211; There\u2019s no need for you to administer and manage the call recording system; our expert engineers do it for you 24\/7\/365.<\/li>\n<li><strong>Ensure Privacy<\/strong> &#8211; We offer multilevel access control and partition multitenant resources to ensure data protection and customer privacy.<\/li>\n<li><strong>Support Virtual Workers<\/strong> &#8211; Because our platform is in the cloud, it\u2019s accessible to remote and mobile workers who have an <a href=\"https:\/\/www.triadtelecom.com\/internet-and-data\/\" target=\"_blank\" rel=\"noopener\"><strong>Internet<\/strong><\/a> connection.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_custom_heading text=&#8221;Call Recording Integrated with Your Communications Systems&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Our call recording solution is flexible and is integrated with our cloud-based <a href=\"https:\/\/www.triadtelecom.com\/unified-communications\/\" target=\"_blank\" rel=\"noopener\"><strong>unified communications<\/strong><\/a> solution. Plus, you can seamlessly integrate our call recording solution with third-party applications, such as CRM and help desk systems, to achieve superior customer service and maximum business results.[\/vc_column_text][vc_custom_heading text=&#8221;INSTANTLY BENEFIT FROM THESE EASY-TO USE FEATURES&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]<\/p>\n<ul>\n<li><strong>Web-based User Interface<\/strong> \u2013 Access your call recordings anytime, anywhere with our intuitive, user-friendly web interface. No desktop software required.<\/li>\n<li><strong>Intuitive Call Search &amp; Playback<\/strong> \u2013 Quickly and easily search millions of calls by any parameter, such as date, time, caller\/callee number, number or agent\u2019s name. Or simply type in a search term. Playback is available from your browser window.<\/li>\n<li><strong>Multiple Recording Options<\/strong> \u2013 Record all calls automatically, select calls to be recorded based on rules or specific criteria, or initiate call recording on-demand from your web browser or IP phone.<\/li>\n<li><strong>Look Back Technology<\/strong> \u2013 Recover conversations from the beginning \u2013 even for calls already in progress. With our Look Back feature, you won\u2019t miss a single word.<\/li>\n<li><strong>Centralized Multisite Call Recording<\/strong> \u2013 Record calls made to and from multiple locations or branches.<\/li>\n<li><strong>Desktop Phone Integration<\/strong> \u2013 Save time with one-touch recording from your IP phone.(Available from select manufacturers.)<\/li>\n<li><strong>Real-time Dashboard<\/strong> \u2013 Gain a real-time picture of your performance with our dashboard showing calls per day, call duration, active calls, total number of recorded calls and more.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_custom_heading text=&#8221;MONITOR CALL PERFORMANCE&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]<\/p>\n<ul>\n<li><strong>Reporting<\/strong> \u2013 Generate statistics for calls, day, users, employees\u2019 performance and more with our comprehensive reporting features.<\/li>\n<li><strong>Live Monitoring<\/strong> \u2013 Monitor employee\u2019s calls in real time to guide and support agents in delivering deliver optimum customer service.<\/li>\n<li><strong>Customizable Score Cards<\/strong> \u2013 Evaluate employees or call center agents using built-in score cards or quickly customize existing evaluation forms with this optional, add-on feature.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_custom_heading text=&#8221;EASE REGULATORY COMPLIANCE&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]Our call recording solution can help you comply with legal requirements, such as PCI-DSS, HIPAA, Sarbanes, Oxley, FIPS, FPS and more, with these features:<\/p>\n<ul>\n<li><strong>Customizable Access Privileges<\/strong> \u2013 Define user roles and access to functions, such as playback, live monitoring or administration.<\/li>\n<li><strong>File Watermarking<\/strong> \u2013 Validate the authenticity of any .wav audio file with our application.<\/li>\n<li><strong>Audit Log<\/strong> \u2013 Monitor sensitive information to ensure maximum security and regulatory compliance.<\/li>\n<li><strong>Pause &amp; Resume Recording Triggers<\/strong> \u2013 Automatically pause and resume the call recording\u00a0process to omit sensitive data, such as cardholder information with this optional, add-on feature.<\/li>\n<li><strong>Encryption &amp; Advanced Security<\/strong> \u2013 Ensure the highest security with 256-bit AES file encryption and access to call recording via SSL\/HTTPS connections with this optional, add-on feature.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_custom_heading text=&#8221;Contact us today to find out more!&#8221; font_container=&#8221;tag:h3|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1548656330118{padding-bottom: 20px !important;}&#8221;][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row el_id=&#8221;mainsection&#8221;][vc_column][vc_custom_heading text=&#8221;Harness The Power Of Cloud-Ready Call Recording&#8221; font_container=&#8221;tag:h2|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_custom_heading text=&#8221;Call Recording Solution for Call Quality Management &amp; Compliance&#8221; font_container=&#8221;tag:h3|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221;][vc_column_text]If your company makes and takes calls from customers, suppliers or partners, or if you have a call center, then call recording is a must. Most importantly, it can help you comply with regulatory [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2950","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.triadtelecom.com\/wp-json\/wp\/v2\/pages\/2950","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.triadtelecom.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.triadtelecom.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.triadtelecom.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.triadtelecom.com\/wp-json\/wp\/v2\/comments?post=2950"}],"version-history":[{"count":14,"href":"https:\/\/www.triadtelecom.com\/wp-json\/wp\/v2\/pages\/2950\/revisions"}],"predecessor-version":[{"id":3410,"href":"https:\/\/www.triadtelecom.com\/wp-json\/wp\/v2\/pages\/2950\/revisions\/3410"}],"wp:attachment":[{"href":"https:\/\/www.triadtelecom.com\/wp-json\/wp\/v2\/media?parent=2950"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}